ABIG Leadership Team

We're pleased to introduce your Agent & Broker Interest Group leadership team!


Ramya Sunad


Contact: ramya.sunad@gmail.com


Ramya Sunad has been in the insurance industry since 2005. Currently she is client service manager at Arthur J. Gallagher & Co. She has worked in all three domains of the industry, having served as a carrier, managing general agent and broker. Sunad served as president of the North Alabama CPCU Society Chapter 2016. Sunad is a Bachelors in Electrical & Electronics Engineering and Master’s of Science in Insurance Management from Boston University.


Josh Brown


Contact: jbrown@thompsoninsagency.com


Josh Brown has been in the insurance industry since 2006. Currently he is an agent with Thompson-Schaefer Insurance Agency a division of Warner and Company. He has a BS in Marketing and Business Administration from MSU-Mankato. He serves on various local boards of directors and works as a Collegiate Ice Hockey Official.

Webinar Guru

Elaine George


Contact: elainerisktaker@gmail.com

Elaine George has over 10 years of underwriting experience, including stints with Patriot Insurance and USLI. Currently, she is a Multinational Underwriting Manager at Chubb. Elaine is a past member of the CPCU Society’s Leadership Council, Secretary and past Chairman of the International Insurance Interest Group (3iG) and a member of the Europe Chapter. She is responsible for coordinating the webinars produced by the Agent & Broker IG.

Webinar Guru

Zulfiqar Ali Khan


Contact: zulfi_alikhan@yahoo.com


Zulfiqar Ali Khan, CPCU, ARM, FCII (Chartered Insurance Risk Manager), Certificate in Takaful, CITIP, MBEcon, M.Sc, Executive VP at EFU General Insurance Ltd. He started his carrier with EFU General Insurance Ltd. in 2005, leader in general insurance market in Pakistan. He teaches Insurance and Risk Management subjects since 2006 as visiting faculty member: 1. Hailey College of Banking and Finance, University of the Punjab, Lahore. 2. The Department of Economics, GC University, Lahore. 3. Institute of Cost and Management Pakistan (ICMAP), Lahore. 4. Lahore Insurance Institute (LII), Lahore. He serves on the Boiler and Pressure Vessel Safety Board, Punjab.

Website Ringmaster

Michele Schrotter


Contact: micheleschrotter@bouchardinsurance.com


Michele is the Agency Risk Manager for Bouchard Insurance. Her previous role was Corporate Education Specialist for Bouchard. She has 25+ years of experience in the insurance industry, ranging from commercial rating/underwriting for a carrier to sales & service for an independent agency. She serves on the CPCU Nominating Committee and is the immediate past president of her local CPCU chapter. She serves on the Legislative committee of FAIA, and she is a Florida certified CE instructor.

Local Chapter Liaison

Richard A. Coskren


In November, 2016, Richard joined The Institutes as a member of their Risk and Insurance Knowledge Group. During his 35-year insurance career, he has served as the senior training officer in four P&C companies (Zurich-American, Home, Chubb and Crum & Forster) and as CEO of the Insurance Educational Association, a California-based non-profit offering classroom and on-line pre-licensing, CE and proprietary technical designation training. In 2005, he returned to his native NH to begin a consulting career at Polestar Performance Programs, Inc., an insurance-only sales coaching company focused on behavior change.

Publications Committee Liaison (Article Wrangler)

Brian K Taylor


Brian has been in the industry since the last 46 years. He holds a BA History and MBA from Bellarmine University. He has a rich work experience from the industries’ major players from Aetna, Marsh McLennan and Allstate. He is currently the Owner of Allstate Agency. He is married with 3 children and 4 grandchildren and enjoys family time, fitness, history, golf, travel.


Deborah L. Botts


Debbie has worked at Gregory & Appel since 1998 and she specializes in commercial risks including, ski resorts, non-profits, arts and cultural entities, religious institutions, and condominiums. Her insurance certifications include CPCU (Chartered Property Casualty Underwriter), CIC (Certified Insurance Counselor), CRM (Certified Risk Manager), AINS (Associate in General Insurance), and CAWC (Certified Authority on Workers Comp). She is Past President of the Central Indiana Chapter Chartered Property Casualty Underwriters, has served on the CPCU Society Annual Meetings Task Force, and currently serves on the CPCU Society Agent & Brokers Interest Group Committee.


Matthew A. Struck


Contact: mstruck@treadstonerisk.com

Matthew co-founded Treadstone Risk Management in 2017. He received his BS Degree in 2003 from Tulane University and his MBA in 2007 from Fairleigh Dickinson University. He holds a New Jersey Insurance Producers license with authorities in Property & Casualty, Life, and Health Insurance.

Profile Master

Kelly Krause


Contact: Kelly.Krause@willistowerswatson.com

Kelly Krause is our Profile Master.  She is a Real Estate Team Leader, Senior Client Manager at Willis Towers Watson in Virginia.

Assistant Webmaster

Nekayle Whitaker

Contact: nekaylewhitaker@gmail.com

Nekayle is studying Risk Management & Insurance at St. John's University. He is a member of the Gamma Iota Sigma Chapter of St John's, a Resident Assistant on the Queens campus, and a mentor in a program called R.I.S.E. (Reach, Inspire, Succeed, Empower.) He boasts a 3.73 cumulative GPA. He has a strong desire to build his network and improve his career and academic development. He has a strong desire to be very successful and remain in the insurance industry!


Manus C. "Chris" O'Donnell


Contact: codonnell@mtb.com

Manus C. (Chris) O'Donnell is an Administrative Vice President for M&T Bank in Buffalo, NY. Chris is Director of Corporate Insurance & Risk for the bank. In that capacity Chris manages the department that is responsible for the internal insured and self-insured programs for the corporation. Chris graduated from SUNY Buffalo State and holds an MBA from Canisius College of Buffalo as well as his professional designations CPCU, ARM & AMIM. He is also past Chair of the RIMS Standards & Practices Committee, past Chair of the CPCU Society Agents & Brokers Interest Group, a past member of the Executive Committee of the board of directors of the CPCU Society.

Interest Group Governor

Steve Florence


Director, Customer Care Center - Sales State Farm Insurance Steve became the Interest Group Governor for the Agent & Broker Interest group in 2017.

Immediate Past Chair

Cal Durland


Cal is an Industry Advocate for the Insurance Digital Revolution, the Past Chair of the CPCU Society Agent & Broker Interest group, Past President of CPCU Society Westchester Fairfield and Hudson Chapter, and current Membership Chair of the Warwick Valley Country Club.

CPCU Society Liaison

Mary Ann Cook


Mary Ann Cook, CPCU, MBA, AU, AAI, is Senior Vice President, Knowledge Resources and Content Development at The Institutes in Malvern, responsible for guiding the design and development of the material for The Institutes'​ designation, certificate, and custom learning solutions. With nearly 20 years as an insurance industry executive before joining The Institutes, she is a valued speaker and author in a variety of areas, with a particular focus on insurance education, the agent and broker marketplace, and coverage placements.

CPCU Leadership Council Liaison

Sharon Koches


Sharon was elected as a member of CPCU Society Leadership Council at the 2016 CPCU Society Annual meeting in Honolulu.